Privacy Policy

We Are Committed to Safeguarding Customer Information

In order to better serve your needs now and in the future, we may ask you to provide us with certain information.  We understand that you may be concerned about what we will do with such information - particularly any personal or financial information.  We agree that you have a right to know how we will utilize the personal information you provide to us.  Therefore, we have adopted this Privacy Policy to govern the use and handling of your personal information. 

Applicability

This Privacy Policy governs our use of the information which you provide to us.  It does not govern the manner in which we may use information we have obtained from any other source, such as information obtained from a public record or from another person or entity. 

Types of Information

Depending upon which of our services you are utilizing, the types of nonpublic personal information that we may collect include: 

  • Information we receive from you on applications, forms and in other communications to us, whether in writing, in person, by telephone or any other means; 
  • Information about your transactions with us or others; and 
  • Information we receive from a mortgage lenders, banks, mortgage brokers, credit unions or other financial institutions, or those otherwise connected with your real estate transaction. 

Use of Information

We request information from you for our own legitimate business purposes and not for the benefit of any nonaffiliated party.  Therefore, we will not release your information to nonaffiliated parties except: (1) as necessary for us to provide the product or service you have requested of us; or (2) as permitted by law.  We may, however, store such information indefinitely, including the period after which any customer relationship has ceased.  Such information may be used for any internal purpose, such as quality control efforts or customer analysis.  We may also use such information for legitimate title insurance purposes and reporting.

 Former Customers

Even if you are no longer our customer, our Privacy Policy will continue to apply to you. 

Confidentiality and Security

We will use our best efforts to ensure that no unauthorized parties have access to any of your information.  We restrict access to nonpublic personal information about you to those individuals and entities who need to know that information to provide products or services to you.  We will use our best efforts to train and oversee our employees and agents to ensure that your information will be handled responsibly and in accordance with this Privacy Policy.  We currently maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. 

Information Obtained Through Our Web Site

Sherman & Phalen is sensitive to privacy issues on the Internet.  We believe it is important you known how we treat the information about you we receive on the Internet.  In general, you can visit Sherman & Phalen’s Web site without telling us who you are or revealing any information about yourself.  Our Web servers may collect the domain names, not the e-mail addresses, of visitors.  This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information.  Sherman & Phalen uses this information to measure the use of our site and to develop ideas to improve the content of our site.  There are times, however, when we may need information from you, such as your name and email address.  When information is needed, we will use or best efforts to let you know at the time of collection how we will use the personal information.  Usually, the personal information we collect is used only by us to respond to your inquiry, process an order or allow you to access specific account/profile information.  If you choose to share any personal information with us, we will only use it in accordance with the policies outlined above.

Business Relationship

Sherman & Phalen’s site may contain links to other Web sites.  While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.